Refund policy

Litore Return & Refund Policy

Last updated: July, 24, 2025

Thank you for shopping with Litore. We want you to live barefoot and shop with confidence. If your purchase isn’t quite right, this policy explains how returns, exchanges, and refunds work.

1. Return Window

2. Eligibility Requirements

To be eligible for a return, the item must be:

  • Unworn, unused, and in its original condition

  • Returned with all original packaging, boxes, pouches, and tags (if applicable)

  • Free of signs of wear, residue, stretching, or alteration

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable / Final Sale Items

The following are final sale and not eligible for return or refund:

  • Gift cards

  • Items marked “Final Sale” or “Sale – No Returns” at checkout

  • Promotional/clearance items clearly designated as non-returnable

4. Exchanges

  • Exchanges are subject to inventory availability.

  • If the requested item is out of stock, we’ll issue store credit or a refund (per your choice and our policy below).

  • We may require you to return the original item before we ship the exchange.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item was received damaged, defective, or incorrect.

  • Original shipping fees (if any) are non-refundable.

6. Damaged, Defective, or Incorrect Items

  • Please inspect your order upon receipt and contact us at info@litorejewelry.com within 7 days if the item is defective, damaged, or incorrect.

  • We will arrange a replacement, exchange, or refund at no additional cost to you.

7. How to Start a Return

  1. Visit https://ba6d59f2.aftership.com/returns and submit your order number and email.

  2. Follow the instructions to generate a return authorization and label (if available).

  3. Pack your item securely with all original packaging and ship it back.

  4. Keep your tracking number—we are not responsible for returns lost in transit.

If you cannot access the portal, email info@litorejewelry.com and include your order number and reason for return.

8. Refund Method & Timing

  • Once your return is received and inspected, we’ll email you to confirm approval or rejection.

  • Approved refunds are typically processed within 5–10 business days to your original payment method.

  • Your bank or card issuer may take additional time to post the refund.

  • If you haven’t received a refund after we’ve confirmed processing, please check with your bank or card issuer first, then contact us at info@litorejewelry.com.

9. Store Credit

If you choose store credit, it will be issued as a digital code or gift card to the email on file and can be used on any future purchase at litorejewelry.com.

10. Late or Missing Refunds

If you haven’t received your refund:

  1. Re-check your bank account or card statement

  2. Contact your payment provider—there is often processing time before a refund is posted

  3. Contact us at info@litorejewelry.com with your order number

11. Price Adjustments

We do not offer price adjustments or refunds for temporary promotions, sales, or discounts applied after your purchase was completed.

12. Fraud & Abuse

We reserve the right to reject or limit returns suspected of fraud, excessive use, or abuse of this policy.

15. Governing Law

This policy is governed by the laws of the State of Florida, USA, without regard to conflict of law principles.

16. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top will reflect the most recent version. Your continued use of our site or services after any changes constitutes acceptance of the updated policy.

Need Help?

Email us at info@litorejewelry.com. We’re here to make it as easy and breezy as possible. 🌊